Frequently Asked Questions

If your question isn't listed below please use the contact us form.

Products

Q. Do you use herbs from the herb farm garden in your products?

A. Yes we do! We harvest herbs from our gardens and make herbal tinctures and sun-infused oils which are used in our products. A lot of the ingredients used to manufacture our products are bought in from reputable suppliers but there is a little bit of the herb farm in most of our products which makes them extra special.

Q. Are your products certified organic?

A. Our products are not certified organic. Although some of the our natural ingredients are certified organic, to use all certified organic ingredients and to go through the certification process would mean our prices would have to increase significantly. We love providing truly natural, high quality effective products to customers at affordable prices and endeavour to keep prices reasonable so everyone can afford them. We do not use sprays or chemical fertilisers on the herbs grown at the herb farm.

Q. How do you ensure your products are 100% natural?

A. We go to great lengths to ensure that the raw materials used in our products are natural and pure. Before accepting any new raw material we ask to see a Specification Sheet with full disclosure of the raw materials and require our suppliers to sign a Supplier Pledge which says that what they are supplying us is natural, will not change in quality and supply and has not been tested on animals. We also require a Certificate of Analysis with every raw material we receive.

Q. Do you test on animals?

A. No we definitely do not test on animals! We love animals and support several animal charities and are strongly against any sort of testing or cruelty to animals. We have recently formalised our stance by becoming accredited as a Preferred Brand with the Cruelty Free Organisation. We ensure all raw materials have not been tested on animals and we definitely do not test our products on them. Our products are natural and safe so we can test them directly on people!

Q. Do your face creams have sun protection in them?

A. Our face creams do not have an spf rating. They contain ingredients like shea nut butter which has natural sun protection properties. If you are wanting general everyday sun protection for the face we recommend using a mineral powder with spf. Inika make great mineral powders with spf18 which are excellent to use either for a natural look with spf properties or built-up for extra coverage. We stock the Inika range in our retail store.

The Herb Farm Destination

Q. Do you sell herb plants?

A. No, sorry but we no longer sell herb plants. We recommend Awapuni Nurseries or the Fragrant Garden in Fielding.

Q. Do you run workshops for individuals?

A. Our workshops and garden tours have a minimum of 10 people required, or you can book with less people and pay for the minimum of 10. We do run workshops and seminars throughout the year for individuals to book into - please see our 'Upcoming Events' page to see what is planned for the next few months.